How fast will my order be shipped?

We process orders quickly, typically within 1-2 business days. Once processed, your order will be shipped out promptly.

When will I receive the tracking information for my order?

You will receive an email with your tracking information as soon as your order has been shipped. This email will include a tracking number and a link to track your package.

How long will my order take to arrive?

Delivery times vary based on your location. Generally, orders take between 3-10 business days to arrive after being shipped. Please refer to your tracking information for the most accurate delivery estimates.

Which shipping carrier or freight company do you use to deliver your order?

We use a variety of reputable shipping carriers, including FedEx, UPS, and DHL, to ensure your order arrives safely and on time.

Do you offer free shipping?

Yes, we offer free shipping on all orders over $699 within the contiguous 48 states.

Do you ship internationally?

At this time, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future.

Do you offer returns and exchanges?

Yes, we offer a 14-day return and exchange policy. If you are not satisfied with your purchase, you can return it within 14 days for a refund or exchange. Please refer to our Returns and Exchanges page for more details.

What if a product is out of stock?

If a product you want is out of stock, you can sign up to be notified when it is back in stock. Simply click the "Notify Me" button on the product page and enter your email address.

What if a product arrives damaged?

If your product arrives damaged, please contact our customer service team immediately at info@ampedupscooters.com or call us toll-free at (866) 941-4067. We will assist you with a replacement or refund. We also ask that the customers take a photo of the product as it arrives before opening the package.